Frequently Asked Questions
What’s your return/exchange policy?
We offer free returns and exchanges for 30 days from receipt of your order. Regardless of the issue, we’re here to help. Our goal is for you to love your Breathe in Detroit gear and be a happy customer. You can reach us at firstname.lastname@example.org, via live chat on our website, or on Facebook Messenger. We try to reply as quickly as we can, and want the return process to be as easy as possible.
How long does it take to ship my order?
We usually get your order printed and out the door in about 2 days. If we have to get a size or item from a supplier, it may take a couple of extra days. Our stated turnaround time is 7 days, but it’s typically faster than that. When the order ships, you’ll receive a shipment confirmation and tracking information. Almost all of our packages are shipped via USPS.
Do you print your own stuff?
All of our stuff is hand-printed in the Detroit area. Most of the items we print ourselves in our own print shop. For some items, we use local shops that we’ve vetted and meet our high standards for print quality and consistency. We’re a small business and our goal is to support other small businesses in creating our products.
Tell me about fit and quality.
Most of our items fit true-to-size. Some items are designed to be more fitted than others and we try to call that out in the product description. There are some items that run a little on the smaller size - our women’s regular tee and eco-jersey pullover hoodie are a couple of examples. If you have any questions about fit, please reach out to us via email at email@example.com, or on the website live chat. We can answer any questions or give you a personal recommendation based on how you like things to fit.
Of course, we’re going to say our quality is great (and it is). Our goal is to provide value to our customers. That means unique products and exceptional customer service that is beyond our price point. Here’s a few customer quotes that will say it for us:
“Just got my shirts and I am so in love with them. The messages give me all the feels. And then I feel the fabric...SO soft! I am so happy I found you!!”
“I ordered 4 items last week and inquired via their website re:shipping. Not only did they take the time to respond quickly, Cynda and team hand delivered my items on a Friday night. Each sweatshirt is perfect fitting and so comfy. The children's T is soft and adorable. And I can't wait to wear my gratitude tank. This is how you succeed. What an amazing company. Looking forward to future orders. Thank you kindly.”
“These shirts are fantastic! I have three muscle tanks and I wear them to yoga practice all the time. Born and raised Downriver and representing Detroit in central Illinois by wearing Breathe in Detroit shirts!”
“Softest shirt I own. Thanks Breathe in Detroit.”
Is your clothing ethically sourced and environmentally friendly?
Everything we do at Breathe in Detroit is a reflection of what matters to us. We only use clothing from WRAP certified suppliers (http://www.wrapcompliance.org). WRAP certification ensures a high level of environmental standards and humane working conditions. The majority of our styles also use eco-friendly fabrics that are made from organic cotton, post-consumer recycled polyester, and low-impact dyes.
We also make every effort to minimize our impact on the environment. Where possible, we’ve switched to using recycled, compostable poly mailers for the majority of our packages. This type of packaging is also lighter and easier to ship, reducing our carbon footprint even further. In our shop, we strive to minimize waste from our printing process and reuse/recycle wherever we can.
How does Breathe in Detroit “make an impact.”
We donate a percentage of revenue to select non-profits that we’ve vetted for their efficient use of funds. Many companies donate a percentage of profits, but by donating a percentage of revenue, it ensures we always have something set aside for our donation program, and we can build it into our costs. Donating a percentage of profits is not quite as transparent as you may think, as many businesses operate at a loss or a small net profit, so very little actually ends up being donated. You can see more about who we support on our giving back page.
Do you offer wholesale?
Yes, we sure do! Send us an email at firstname.lastname@example.org and we’ll give you all the details.